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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund per the Return guideline and policies outlined below. Please read "Returns" below for more information.

Shipping (Continental U.S.)

Shipping options are available for apparel and accessory items. In-store pickup is available for all items, including bikes.

Note: Orders usually ship within 1-2 business days of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Delivery: We can deliver assembled bicycles or products over $750 within a 25 mile radius of the store for $50 per trip. For example, delivery of one bike is the same cost as delivery of five bikes. To arrange for delivery of a bicycle or product you've purchased on our website, simply make the purchase and notify us by email or phone.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $100$12.99**Free
$100 - $499.99$16.99**Free
Over $500Free**Free

**Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Parts, Accessories & Apparel: Merchandise purchased in store may be returned within 30 days. Merchandise must have all original packaging and be in original new condition to be eligible for return. 

Bicycles: Bikes may be returned within 10 days of taking delivery, and will be subject to a 10% restocking fee.  Bikes must be in original showroom condition to be eligible for return. Returns of bicycles purchased via our website and shipped to a destination will incur a 10% restocking fee in addition to all associated shipping charges. Credit of original sale price, minus restocking fee and shipping charges, will be issued upon receipt and satisfactory inspection of bicycle.

Online Bike Purchases:   All returns will incur a 10% restocking fee and 

Special order and online purchases: These orders are handled on a case by case basis, but at a minimum will adhere to all other return policies set forth. 

**Special order items will incur a 15% restocking fee in addition to all other policies set forth above. 

**Purchases made on our website can be returned in store or shipped back. Please ship these returns via UPS Ground or insured US Mail (we do not accept CODs). Buyer is responsible for all associated shipping charges. Syracuse Bicycle will refund shipping costs on mis-shipped merchandise only.  

**Returns for purchases made on our website over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

Labor: Labor is non-refundable.

Syracuse Bicycle reserves the right to deny the return of any/all merchandise that is in any condition other than new and/or without the original, undamaged packaging.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!